Return & Refund Policy

1. Digital Wallet Top-Ups

Best Print Portal operates on a prepaid wallet model. Once funds are successfully added to your Agent Wallet, they are strictly non-refundable and non-transferable. The wallet balance does not expire and can only be used to consume services within the portal.

2. Failed Transactions & Auto-Refunds

In the event that a payment is deducted from your bank account but the funds are not credited to your Best Print Portal wallet due to a technical error or server timeout:

• The transaction will be automatically reconciled by our payment gateway within 3 to 5 business days.
• The amount will either be credited to your portal wallet or refunded back to the original payment source.
• If you do not receive the funds after 5 days, please contact our support team with your Transaction ID.

3. Printing Service Deductions

Deductions made from your wallet for specific print services (e.g., Aadhar, PAN, Aayusman prints) are final. Refunds will NOT be issued under the following circumstances:

• You entered incorrect details, reference numbers, or biometric data leading to a failed print.
• You no longer need the printed document after initiating the request.
• The respective government server is temporarily down (you must retry once the server is back online).

4. Account Termination

If your Agent Account is suspended or terminated due to a violation of our Terms & Conditions (e.g., fraudulent activities or document modification), any remaining balance in your wallet will be forfeited, and no refund will be provided.

5. Raising a Dispute

If you believe a deduction was made in error by the portal's system, you may raise a support ticket within 48 hours of the transaction. You can reach out to us at support@bestprintportal.com or via our Contact Page. Our technical team will investigate the logs and resolve the issue within 7 business days.